A year or so ago, my husband and I joined some friends at a very expensive and ritzy restaurant in the city of Fairfax. My husband and I haunt the same restaurants and eateries in our community, and we rarely frequent fine dining establishments, but this was a special occasion, and we went in knowing we'd probably drop some cash at this place.
We'd made reservations a week or two in advance, but when we got there, the host was rude and appeared bothered by our presence. Nevertheless, dinner was delicous and our waiter was attentive and very polite. Plates of appetizers, expensive entrees, drinks, and dessert crossed our table, and the bill for the four of us came to around $250!
Our entire dinner probably took around one hour and twenty minutes from appetizer to dessert, so imagine our surprise and dismay when the manager came over and bluntly told us that she needed our table for "other guests." I was horrified, my husband was furious, and our friends seemed embarrassed they'd brought us there.
The more I thought about it, the more incensed I became. We'd just paid for a very expensive dinner for which we'd procured advance reservations, and it wasn't as though we'd overstayed! I couldn't believe the nerve of that woman!
I'm not one of those people who sends food back to the kitchen or complains about table locations or slow service, but I was mad! As soon as I got home, I signed onto Yelp! and excoriated the restaurant for its rude staff in my scathing online review. That is the first and last time I've ever written a nasty review, but I found the experience rather gratifying. It gave me an outlet to vent my anger, and allowed a fair amount of other people to hear about my experience with that restaurant.
Have you ever written a review for a merchant on Yelp!?